Return policy

Return policy

At Global Swanky, we want you to be happy with your purchase. If you are not satisfied with your order, or an item arrives defective, damaged or not as ordered, you can return or exchange it under the terms below. This policy applies to orders shipped within the United States.

1. WHAT WE ACCEPT
We accept returns and exchanges for both defective and non-defective products. This includes:

  • Items you no longer want or changed your mind about
  • Items ordered in the wrong size, colour or variant
  • Items that are damaged, broken or do not work on arrival
  • Items that are materially different from the description or images on the product page
  • Incorrect items, or items missing parts or accessories listed on the product page

2. RETURN WINDOW
You must request a return or exchange within 30 days of the date your order was delivered. Requests made after 30 days are not eligible for a return, exchange or refund. We do not offer extended return windows during holidays or other periods.

3. PRODUCT CONDITION
We accept only new products for return or exchange. The item must be unused, in its original packaging, with all tags, parts, accessories and documentation included. Items that have been used, installed, washed, assembled or modified, or that show damage caused by misuse, accident or wear and tear, are not eligible.

If your item arrived defective, damaged or incorrect, stop using it and contact us. Opening the package to inspect the item does not affect your eligibility.

4. HOW TO REQUEST A RETURN OR EXCHANGE
Email support@globalswanky.com within 30 days of delivery with:

  • Your order number
  • The product name
  • The reason for the return or exchange
  • Clear photos (or a short video) if the item is defective, damaged or incorrect

Our support team responds within 24 hours during business hours (Monday to Saturday, 9:00 AM to 1:00 PM ET). We will review your request, confirm whether the item qualifies and send you return instructions. Please do not send items back before receiving these instructions, as unapproved returns cannot be processed.

5. RETURN METHOD AND ADDRESS
All approved returns are made by mail. We do not offer in-store or drop-off returns. Send your item to:

Global Swanky Returns
5830 E 2nd St, Ste 7000 #36167
Casper, WY 82609
United States

Include your order number inside the package. We recommend a tracked service such as USPS Priority Mail or UPS Ground, as we are not responsible for return packages lost in transit.

6. RETURN SHIPPING AND LABEL
The return label is the customer's responsibility: you arrange and pay for the return shipment, and we do not provide prepaid labels. If your item arrived defective, damaged or incorrect, we will reimburse your reasonable return shipping cost once the return is received and confirmed.

7. RESTOCKING FEE
We do not charge a restocking fee on any return.

8. REFUNDS
Once your return is received and inspected, we will notify you by email and issue your refund to your original payment method within 10 days of receiving the return. Your bank or card issuer may take additional time to post it to your account. Original shipping was free, so the refund covers the full product price. All refunds are issued in US dollars (USD).

9. EXCHANGES
We accept exchanges on all eligible items within the 30-day window. To request an exchange for a different size, colour or variant, or a replacement of the same product, follow the steps in section 4. Once we receive and inspect the returned item, we will ship the replacement. If the item you want is out of stock, we will issue a refund instead.

10. DAMAGED OR LOST IN TRANSIT
If your package arrives visibly damaged, do not refuse delivery. Accept the package, photograph the box and contents, and contact us within 14 days of delivery. If tracking shows your package was lost, contact us and we will investigate with the carrier and arrange a replacement or a refund.

Contact Information
Global Swanky LLC
Email: support@globalswanky.com
Phone: +91 70211 00358 (Indian number; international call rates may apply)
Business hours: Monday to Saturday, 9:00 AM to 1:00 PM ET

Return Address
Global Swanky Returns
5830 E 2nd St, Ste 7000 #36167
Casper, WY 82609
United States