Privacy policy

Privacy policy

1. WHO WE ARE
Global Swanky is a brand owned and operated by Global Swanky LLC ("Global Swanky", "we", "us" or "our"), a limited liability company registered in Wyoming, United States. We operate the website www.globalswanky.com (the "Site") and related services (together, the "Services"). Our store is hosted on Shopify.

This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the choices you have. By using the Services, you agree to the practices described here.

2. INFORMATION WE COLLECT
Information you give us:

  • Contact and identity details: name, email address, phone number, billing address and shipping address
  • Order details: products purchased, order history, returns, exchanges and refund requests
  • Account details: login credentials and saved preferences, if you create an account
  • Communications: messages you send to our support team, including photos you attach to return or damage claims
  • Marketing preferences: whether you have subscribed to our emails
  • Payment information: payments are processed by Shopify Payments and other third-party payment gateways. We do not see or store your full card number or banking details.

Information collected automatically:

  • Device and usage data: IP address, browser type, operating system, device identifiers, referring pages, pages visited, time spent and actions taken on the Site
  • Log data: our servers record aggregate visit data that we use for troubleshooting and to improve the Site
  • Cookies and similar technologies, described in section 4

3. HOW WE USE YOUR INFORMATION
We use personal information to:

  • Process, fulfil and ship your orders and send order, shipping and tracking updates
  • Handle returns, exchanges, refunds and damage or loss claims
  • Create and manage your account and provide customer support
  • Send marketing emails if you have subscribed (you can opt out at any time)
  • Personalise your shopping experience and show you relevant products and ads
  • Analyse traffic and trends and improve the Site, our products and our Services
  • Detect and prevent fraud, abuse and security incidents
  • Comply with legal, tax and regulatory obligations and enforce our terms

4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels and similar technologies on the Site.

  • Essential cookies keep your cart and checkout working and let you log in. These expire when you close your browser or shortly after.
  • Preference and analytics cookies remember your settings and help us understand how the Site is used, for example through Shopify analytics and Google Analytics.
  • Advertising cookies and pixels, including the Meta Pixel, TikTok Pixel and Google Ads tags, help us measure our advertising and show you relevant ads on other platforms.
  • Web beacons in our emails tell us whether an email was opened and which links were clicked.

You can control cookies through your browser settings. If you block cookies, the Site will still work but some features, including checkout, may be limited.

5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information for money, and we do not rent it to third parties. We share it only as described below.

Suppliers and fulfilment partners: Global Swanky works with third-party suppliers and fulfilment partners, most of whom are located outside the United States (mainly in China). To ship your order, we share your name, shipping address, phone number and the items ordered with the relevant supplier, warehouse and carriers (for example YunExpress and the local carrier that makes final delivery in the United States).

Service providers: Shopify (hosting, checkout and order management); payment processors; email and SMS providers; customer-support tools; analytics providers; and IT and security vendors. These providers may only use your information to provide services to us.

Advertising and shopping platforms: Google (including Google Ads, Google Analytics and Google Merchant Center, which powers our product listings on Google Shopping), Meta (Facebook and Instagram) and TikTok. Sharing with these platforms through cookies and pixels may count as a "sale" or "sharing" of personal information for targeted advertising under some US state laws. See section 9 for how to opt out.

Business transfers: if Global Swanky LLC is involved in a merger, acquisition, sale of assets, bankruptcy or similar event, your information may be transferred as part of that transaction.

Legal reasons: we may disclose information where we believe it is necessary to comply with law, respond to lawful requests, enforce our policies, or protect the rights, property or safety of Global Swanky, our customers or others.

6. INTERNATIONAL DATA TRANSFERS
The Site is hosted in and operated from the United States, and we ship only to US addresses. Because our suppliers and fulfilment partners are located overseas, your order and shipping details are transferred outside the United States to complete delivery. If you access the Site from outside the United States, your information is transferred to and processed in the United States. Where required by law, we rely on appropriate safeguards for these transfers.

7. DATA SECURITY
We use reasonable technical and organisational measures to protect your information, including:

  • SSL/TLS encryption for all pages on the Site, including checkout
  • Hosting on Shopify's PCI DSS compliant infrastructure
  • Password-protected systems and access limited to staff who need it
  • Payment data handled only by PCI-compliant payment processors

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by law.

8. DATA RETENTION
We keep personal information only as long as needed for the purposes described in this policy:

  • Order and transaction records: retained as required by tax and accounting law, generally up to 7 years
  • Account information: retained while your account is active and deleted within 30 days of a verified deletion request, except where we must keep it for legal reasons
  • Support correspondence and return claims: retained for up to 3 years after the matter is closed
  • Marketing data: retained until you unsubscribe
  • Payment card data: not stored by Global Swanky at any time

When information is deleted it is removed from our active systems; copies may remain in secure backups for a limited period before being overwritten.

9. YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:

  • Access the personal information we hold about you and receive a copy
  • Correct inaccurate or incomplete information
  • Delete your personal information, subject to legal retention requirements
  • Opt out of marketing communications at any time
  • Opt out of the "sale" or "sharing" of your personal information for targeted advertising
  • Withdraw consent where our processing is based on consent
  • Not be discriminated against for exercising any of these rights

US state residents: if you live in California, Virginia, Colorado, Connecticut, Texas, Oregon or another state with a consumer privacy law, these rights apply to you. To opt out of targeted advertising, you can disable advertising cookies in your browser, enable the Global Privacy Control (GPC) signal in your browser, which we honour, or email us using the details below. You may also use an authorised agent to submit a request on your behalf.

To exercise any right, email support@globalswanky.com with the subject line "Privacy Request". We may ask you to verify your identity before responding. We respond within 30 days, or sooner where the law requires, and may extend this once where permitted.

10. MARKETING COMMUNICATIONS
We send marketing emails and SMS messages only with your consent. You can opt out at any time by:

  • Clicking "Unsubscribe" in any marketing email
  • Replying STOP to any marketing SMS
  • Emailing support@globalswanky.com with "Unsubscribe" in the subject line

Opting out of marketing does not stop transactional messages such as order confirmations, shipping and tracking updates, or replies to your support requests.

11. "DO NOT TRACK" AND GLOBAL PRIVACY CONTROL
Browsers can send "Do Not Track" (DNT) signals. There is no common industry standard for interpreting DNT, so, like most online stores, our Site does not change its behaviour in response to DNT alone. We do honour Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information, as described in section 9.

12. CHILDREN'S PRIVACY
The Site is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 13, and we do not knowingly sell or share the personal information of anyone under 16. If you believe a child has given us personal information, contact support@globalswanky.com and we will delete it promptly.

13. THIRD-PARTY LINKS AND SOCIAL MEDIA
The Site may link to third-party websites and includes social media features from Facebook, Instagram and TikTok. We are not responsible for the privacy practices of those third parties, and your interactions with them are governed by their own privacy policies.

14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes are posted on this page with a new "Last updated" date. If the changes are significant, we will notify you by email or a notice on the Site. Continued use of the Services after an update means you accept the revised policy.

15. CONTACT US
Global Swanky LLC
Brand: Global Swanky
Email: support@globalswanky.com
Phone: +1 (307) 394-9780
Business hours: Monday to Saturday, 9:00 AM to 1:00 PM ET
Website: www.globalswanky.com

Registered address:
5830 E 2ND ST, STE 7000 #36167
Casper, WY 82609
United States

We respond to all privacy requests within 30 days or as required by law.