Return & Refund Policy

At Global Swanky, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may return or exchange it under the terms below. This policy applies to orders shipped within the United States.

1. RETURN WINDOW
You may request a return or exchange within 30 days of the date your order was delivered. Requests made after 30 days are not eligible for a return, exchange or refund.

2. WHAT CAN BE RETURNED
We accept returns for both defective and non-defective products, including:

  • Defective or faulty items
  • Items damaged in transit
  • Incorrect items received
  • Items you simply changed your mind about

Items must be new or slightly used. This includes products that have been opened or lightly used, provided they are returned complete, in acceptable condition and with all original parts and accessories. Items that are heavily used, damaged by the customer or missing parts may be refused or receive a partial refund.

3. NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following cannot be returned unless they arrive defective or damaged: opened personal-care and beauty products, intimate apparel, earrings and items marked as final sale on the product page.

4. HOW TO REQUEST A RETURN OR EXCHANGE
Email support@globalswanky.com within 30 days of delivery with:

  • Your order number
  • The product name
  • The reason for the return or exchange
  • Photos, if the item is damaged, defective or incorrect

Our support team responds within 24 hours during business hours (Monday to Saturday, 9:00 AM to 1:00 PM ET) and will confirm whether your return is approved and send you return instructions. Please do not send items back before receiving these instructions, as unapproved returns cannot be processed.

5. RETURN METHOD AND ADDRESS
All returns are made by mail. Once approved, send your item to:

Global Swanky Returns
5830 E 2nd St, Ste 7000 #36167
Casper, WY 82609
United States

Include your order number inside the package. We recommend a tracked service such as USPS Priority Mail or UPS Ground, as we are not responsible for return packages that are lost in transit.

6. RETURN SHIPPING AND LABEL
The return shipping label and return shipping cost are the customer's responsibility. We do not provide prepaid return labels. If your item arrived defective, damaged or incorrect, we will reimburse your reasonable return shipping cost once the return is received, or arrange a replacement without requiring a return.

7. RESTOCKING FEE
We do not charge a restocking fee on any return.

8. REFUNDS
Once your return is received and inspected, we will notify you by email and issue your refund within 10 days to the original payment method. Your bank or card issuer may take additional time to post the refund to your account. Original shipping was free, so the refund covers the full product price.

9. EXCHANGES
We accept exchanges on all eligible items within the 30-day window. To request an exchange for a different size, colour or variant, follow the steps in section 4. Once we receive and inspect the returned item, we will ship the replacement. If the item you want is out of stock, we will issue a refund instead.

10. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact support@globalswanky.com within 14 days of delivery with photos. We will provide a full refund or a free replacement, and cover any return shipping. Do not refuse delivery; accept the package and document the damage with photos.

Contact Information
Global Swanky LLC
Email: support@globalswanky.com
Phone: +1 (307) 394-9780
Business hours: Monday to Saturday, 9:00 AM to 1:00 PM ET

Return Address
Global Swanky Returns
5830 E 2nd St, Ste 7000 #36167
Casper, WY 82609
United States